Refund Policy

At UID Top Up BD, we are committed to providing fast and secure digital delivery services. Please read our refund policy carefully before placing an order.

1. No Refund to Bank or Mobile Account

We do not issue refunds to any bank account, mobile banking, or cash. If a refund is approved, the balance will be added to the customer’s UID Top Up BD Wallet for future use on our website only.

2. Wrong UID or Incorrect Information

If a customer provides a wrong game UID or other important details (such as wrong server, package, or player ID):

• The order amount will be refunded directly to the account.
• The Refunded amount (if refundable) will only be returned to the customer’s website wallet.
• We are not responsible for incorrect information submitted by the customer.

3. No Refund After Delivery

Once an order is marked as delivered or completed, no refund will be allowed under any circumstance.

4. Didn’t Receive Diamonds or Top-Up?

If you did not receive your diamonds, membership, or voucher:

• You must contact us within 3 days of placing the order.
• You must provide your game account login details (Guest, Facebook, Google, etc.) for us to verify the issue.
• This step is required to investigate and resolve the problem.

⏳ After 3 days, we will not be able to provide support or process any refunds.

5. Refund Processing Time

If a refund is approved (to wallet):

• The balance will be added to your UID Top Up BD Wallet within 24–72 hours.
• Wallet funds can only be used for future purchases on our website and are non-withdrawable.

6. Need Support?

To request support, please email us with:

• Your Order ID
• Your Game UID
• Screenshot of Payment
• Game login access (if needed for verification)

7. Contact Us

If you have questions or concerns about this policy, please reach out:

UID Top Up BD
📧 Email: uidtopupbd24@gmail.com
🌐 Website: uidtopupbd.com